Privacy Policy

  1. Purpose

    1. Access Group Australia Pty Ltd and its related companies (Access) is committed to maintaining the privacy of personal information it receives in connection with its business activities. Access places great importance on protecting the privacy of its employees, valued customers and other stakeholders.
    2. This Privacy Policy aims to facilitate the proper management of the privacy of personal information collected by Access in accordance with the Privacy Act 1988 (Cth)(Act) and the Australian Privacy Principles set out in that Act.
  2. Scope

    1. This Privacy Policy outlines how Access collects, uses and manages personal information that it receives.
    2. In this Privacy Policy, the reference to personal information is any information that could identify you or be used to establish your identity.
  3. Personal information that we collect

    1. Access collects personal information that is reasonably necessary to conduct its business. This includes identification information such as your name, residential address, email address, telephone numbers and date of birth.
    2. Access collects personal information from its trading agreements, credit application forms, communications from customers and prospective customers via telephone, email or in person and the Access web sites. Access also collect personal information from credit reporting agencies and from credit inquiries that it carries out.
    3. Access will only use and disclose personal information for the primary purpose for which it was initially collected, or for purposes which are directly related to Access’ functions or activities.
    4. It is very unlikely that we would need to share your information with organisations outside Australia. However, if we need to do so, we may need to ask you before this occurs.
    5. Personal information provided to Access may be shared with any members of the Access Group of companies. Access will take all reasonable and practical measures to keep such information strictly confidential.
    6. Access may collect and hold personal information so that it can do the following:

      1. To respond to customer enquiries or requests;
      2. To hire/sell a product or provide a service;
      3. To identify the identify of a customer or potential customer and conduct appropriate checks including credit checks;
      4. To set up customer and supplier accounts;
      5. For marketing purposes including email communications or newsletters regarding our products, services and events;
      6. To recruit and develop staff.
    7. Access may disclose your personal information to third parties for the following purposes:

      1. To carry out credit checks;
      2. To provide technical support to you;
      3. For debt collection purposes;
      4. If permitted or required by law; or
      5. Otherwise with your consent.
  4. Information collected online

    1. Access may collect information from log files and cookies. Cookies are unique identification numbers that are placed on the browser of our website users. Most browsers now recognise when a cookie is offered and permit you to refuse or accept it.
    2. Importantly, a user cannot be personally identified from a cookie but may provide statistical information that Access can use to analyse its services.
    3. Access’ websites may contain links to third parties’ websites. Those other websites are not subject to this privacy policy. You will need to review those websites to view a copy of their privacy policy.
  5. Security

    1. Access holds personal information in hard copy and electronic formats.
    2. Access is committed to keeping personal information secure and safe and will take all reasonable care to ensure that all personal information collected is protected from loss, misuse or alteration.
    3. Security measures are in place to protect information from unauthorised access, modification or disclosure. Some of the ways Access does this includes:

      1. requiring employees to enter into confidentiality agreements;
      2. maintaining security measures for access to computer systems;
      3. ensuring passwords for computers, lap tops, tablets and smart phones;
      4. ensuring security measures for Access’ websites including by using firewalls, encryption, passwords and digital security measures; and
      5. ensuring the storage of files in locked cabinets;
      6. securing premises after hours.
    4. Access will review and update these measures from time to time to ensure security is maintained.
  6. Accessing your personal information

    1. Under the Act you have the right to access the personal information we hold about you, with some exemptions. To make a request, you will need to write to us outlining what information you require. Our contact details are set out below. We will then provide you with access to your personal information in accordance with the Act.
    2. All requests for access to personal information must be made in writing to the address above. A reasonable fee may be charged by Access for the cost of verifying the application and location, retrieving and copying the information requested.
  7. Contact and information

    1. If you believe that any personal information Access has collected about you is inaccurate, not up-to- date, incomplete, irrelevant or misleading, you may request correction. To do so, please contact us and we will take reasonable steps to correct it in accordance with the requirements of the Act.
    2. Should you have any questions in relation to the information handling procedures of Access or any complaint regarding the treatment of your privacy please write to us or telephone us on the details below. We are committed to resolving your complaint and will endeavour to ensure that any complaint is resolved quickly and within 7 business days.